The short version
- $19.99 per month, charged to your card each month. It renews until you cancel. Each additional car in your household is $14.99 per month.
- Cancel any time by text or call to (980) 496-0160. We confirm by text.
- If you cancel within the first 12 months after you used a member benefit (a free service or a waived trip fee), an early cancellation charge applies. See section 6.
- If you cancel and have not used a member benefit, there is no charge.
1. The plan
TireDoc Membership (the "Membership") is offered by TireDoc Mobile Tire Service ("we", "us"). The fee is $19.99 per month, plus tax if it applies. Your first payment is charged when you join, and then on the same day each month. The Membership renews automatically every month until you cancel. The Membership covers the vehicle you name when you join. Each additional vehicle in your household costs $14.99 per month. Your household means people who live at your address. The Membership is personal to you and your household. It cannot be sold or transferred, and it does not cover vehicles outside your household.
2. What is included
- Priority scheduling ahead of non-members
- Trip fee waived on every visit
- Free jump starts (2 per year)
- Free flat tire repair (1 per year)
- Free tire rotation (1 per year)
- Member discounts on tires, brakes and batteries
Free services cover our labor and the trip. Parts and materials, such as tires, batteries and brake parts, are charged at member prices. "Per year" means each 12-month period from the date coverage starts for that vehicle. Each covered vehicle has its own set of benefits. They cannot be pooled or moved to another vehicle. Priority scheduling and member discounts apply to every covered vehicle. Unused services do not carry over and have no cash value. Priority scheduling means we schedule members ahead of non-members. It is not a promise of a specific arrival time. We may decline or stop a job we believe is unsafe or cannot be done on site, for example a tire that cannot be repaired safely. If there is danger, call 911 first.
3. Service area
We serve the Charlotte, NC area. If your location is outside our service area, we tell you before we come.
4. How to cancel
Text or call (980) 496-0160 and tell us you want to cancel. We confirm your cancellation by text. Cancelling is as easy as joining. Your cancellation takes effect at the end of the month you have already paid for, and your next payment is not charged. We do not refund a month that has already been paid, except where the law requires it. You can cancel the whole Membership or remove a single additional vehicle. If you cancel within the first 12 months of a vehicle's coverage and it has used a member benefit, section 6 applies.
5. Billing
We charge the card you give us each month. If a payment fails, we may try again, and we may pause your benefits until you pay. Unpaid amounts remain owed. We will tell you by text at least 30 days before any price increase. You may cancel before it takes effect, and no early cancellation charge applies to a cancellation because of a price increase.
6. Early cancellation after using member benefits
This section applies to each covered vehicle separately. It applies to a vehicle only if both of these are true: you cancel that vehicle within the first 12 months of its coverage, and that vehicle has used a member benefit. A member benefit is a free service or a waived trip fee. Priority scheduling and discounts do not count.
Member Benefit Value is the standard price we charge non-members for the trips and free services that vehicle received.
The Early Cancellation Charge is the lesser of:
- the monthly fees remaining for that vehicle until the end of month 12 of its coverage, or
- the Member Benefit Value for that vehicle minus the Membership fees you have already paid for that vehicle.
If the second amount is zero or less, there is no charge. The charge is meant to cover the value of the benefits you received. It is not a penalty.
How you can pay it. You choose one of two options: pay the Early Cancellation Charge when you cancel (we charge the card on file), or keep that vehicle covered and keep paying its monthly fee ($19.99 for the first vehicle, $14.99 for an additional vehicle) until the end of month 12 of its coverage, with no extra charge, and then cancel.
Examples. Prices are for illustration only.
No charge applies if you cancel because we raised the price, because we removed or reduced a member benefit, because we cannot provide the service, or because we end your Membership without cause.
7. When we may end your Membership
We may end your Membership for non-payment, for giving us false information, for sharing the Membership, for abusing the benefits, or for threatening or abusing our staff. If we end it for any other reason, we do not charge an Early Cancellation Charge.
8. Changes and contact
We may change these terms for new members at any time. If we change them for current members, we tell you by text at least 30 days before the change takes effect. If you do not agree, you may cancel before then, and no Early Cancellation Charge applies. These terms are governed by the laws of North Carolina. Questions? Call or text (980) 496-0160.